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Sleepy Eye

Voila Warranty

VOILA® MATTRESS 10 YEAR LIMITED WARRANTY

Thank you for purchasing your new Voila mattress. Your Voila mattress is designed to provide maximum comfort and durability, and manufactured using the finest quality of materials and workmanship.

Voila warrants to the original purchaser, if a defect is found in the material or workmanship, we will inspect, and, at our option, replace or *refund the product under the terms and conditions of this warranty. We reserve the right to substitute models if the original models are no longer available.

This warranty covers defects in manufacturing and does not apply to any defects caused by misuse, improper assembly, negligence, accidental damage or regular wear. If purchaser uses an inappropriate foundation, adjustable bed base or bed frame with this mattress, such use will void this limited warranty.

Voila shall not be liable for incidental or consequential damages resulting from the use of this product arising out of any breach of this warranty. The exclusive remedy for this limited warranty shall be the replacement or refund of the purchase price plus freight as set forth herein.

To obtain performance under this limited warranty, contact Voila to explain the defect and arrange with our customer service representative for the return or refund of the defective mattress. Original proof of purchase and identification information from your law tag is needed to establish and validate your warranty rights. Do not remove the law tag at the end of your mattress. If further information is needed regarding this limited warranty, contact our customer service department at service@voilabox.com.

No other warranty is expressed or implied.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not permit limitations on how long an implied warranty may last. Some states do not permit the exclusion or limitations of incidental or consequential damages, so either or both of the above limitations may not apply to you.

The Voila mattress limited warranty covers the following:

Body impressions or visible indentations that measure 3/4” or greater provided that the mattress has been continuously supported by a foundation, adjustable bed base or equivalent, and used with an appropriate frame with center supports, or a minimum of 5 cross slats with center supports that extend to the floor.

Years 1 through 10 – Full Coverage

Voila will not charge the purchaser to replace or refund the purchaser’s mattress if it is deemed defective during the first 10 years of this limited warranty. Any transportation costs associated with the replacement of the mattress are the purchaser’s responsibility. The warranty for the replacement mattress runs from the date of the original purchase of the replaced mattress. No new warranty is provided with a replacement mattress.

All claims relating to the limited warranty products should be made by contacting Customer Service at: 844-VOILA 00, or sending an email to service@voilabox.com, or in writing to:

Voila Mattress LLC
2972 W. Maple Loop Dr. Suite 201
Lehi, UT, 84043

*The suggested retail price at the time of return. If the original model is no longer being manufactured, a comparable model will be used to calculate any charges involved.

The Voila mattress limited warranty does not cover:

  • A normal increase in the softness and recovery time associated with memory foam and latex materials over time which does not affect the pressure relieving qualities of these materials.
  • Bedding sold “as is”, or floor samples, or product sold by unauthorized resellers who are not authorized dealers.
  • Bedding used in hotels or institutional facilities.
  • Bedding that is unsanitary, stained, or soiled.
  • Damage or abuse to the mattress including but not limited to cuts, tears, burns, or liquid damage.
  • Sheet fit, bedding height, corner guards, or comfort preference.
  • Damage to the mattress when used with an improper foundation, adjustable base, or bed frame with inadequate structural support.
  • Replacement of an accompanying piece in a sleep set that is not defective.
  • Transportation and inspection costs.

Additional Limitation on Warranty Coverage

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Voila at the time of replacement.