Got questions about the magic behind the mattress?
Q: How Much Does Shipping Cost?
We’ve made shipping easier and more budget-friendly by including the cost of regular shipping (Monday-Friday, non-holiday) in the cost of your mattress. *This means that you only need to pay for shipping if you expedite your order, or request it during peak times like holidays.
* The cost of shipping may be charged if you are exchanging a mattress or if you refuse the delivery of a mattress.
Q: When Will My Order Be Shipped?
Your new mattress will be en route to you within two business days or less from the moment you place your order.
When you place your order, you’ll receive an email with the order confirmation. Once your mattress has been shipped, you’ll receive a second email containing your tracking number so you can keep an eye on it.
Q: What Is The Estimated Delivery Time?
Our delivery partners offer a 3-5 day delivery schedule for most addresses. We will ship your mattress in most cases within 24hrs however: during peak ordering cycles it may take us as long as three days to ship your mattress. In either case you will be sleeping on your new Voila mattress in 3-7 business days. If you need a better estimation of the delivery estimate please call us and we will work to get that answer for you.
Q: Can I Track My Order?
You sure can! When we ship your order, you’ll receive an email containing your tracking number within 24 hours.
Q: How Do I Contact Customer Service?
Get in touch with our Voila Mattress Customer Service Team at firstname.lastname@example.org or call us at 844-VOILA 00.
We’ll even talk to you in the middle of the night. We’re available 24 hours a day, 7 days a week!
Q: What Are My Payment Options?
Voila accepts Visa, MasterCard, American Express, and Discover. For your security please do not send cash.
Q: Is It Safe To Use My Credit Card?
Voila takes your security very seriously. Our secure server software encrypts information, ensuring that all transactions stay private and protected. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
However, if you’re uncomfortable with an online payment, please contact our Customer Service team and request to have your credit card information processed directly.
Q: What About My Privacy?
We are committed to protecting your privacy. We only use the information collected on the site to enhance your shopping experience as much as possible, and to enhance your overall shopping experience.
Q: How Do I Cancel an Order?
Simply call our customer service within 24 hours of placing your order. Any cancellations after the 24 hour period may result in an outgoing and returning freight charge and a 25% restocking fee if we have already sent you your tracking number.
Q: How Does the 100 Night Voila Mattress Comfort Guarantee work?
The 100 Night Sleep Trial is simple! Here are the basics:
- Your 100 Night Voila Mattress Sleep Trial starts the day you receive your mattress.
- We require that you sleep on your new Voila Mattress for 30 nights to allow your body time to adjust to the comfort, support, and excellent positioning.
- Then, if you’re not completely satisfied within the first 100 days after your delivery, call us!
- Our great team of Customer Service reps will work with you to assure your complete satisfaction and they’ll authorize a complete 100% refund on the purchase price.
We’re confident that you’ll love your new Voila Mattress, but if you decide that it’s not right for you just let us know.
Note that refunds will be issued to the original form of payment within 30 business days after the refund has been authorized.
Q: Do I have to be home to receive the Voila Mattress?
Nope! We understand that you’re busy, so we’ve given you the option to receive your mattress without having to sign for it. Simply select the “allow the delivery without signature” option on the ordering page.
You are required to sign for delivery of a King or Cal King size mattress as these sizes are delivered via LTL freight.
Q: How much does my Voila Mattress weigh and what are the dimensions?
Its great to purchase your new sheets and bedding accessories to match the dimensions of your new bed. Here are the dimensions and weights for each mattress to help find the right bedding:
Twin: 38.5″ x 74.5″ & 76lbs
Twin XL: 38.5″ x 79.5″ & 88lbs
Full / Double: 53.5″ x 74.5″ & 112lbs
Queen: 59.5″ x 79.5″ & 130lbs
King: 75.5″ x 79.5″ & 164lbs
Cal King: 71.5″ x 83.5″ & 164lbs
(Dimensions are listed: W x L)
Heights vary depending on firmness level. Our Firm mattresses are 10″, our Medium mattresses are 11″, and the Plush mattresses are 12″.
Q: What size box does my Voila Mattress ship in?
Your mattress will arrive compressed and rolled in a box! Depending on whether you ordered a Twin, Queen, King, or Full mattress, the box will be:
Twin: 15” x 16” x 45”
Twin XL: 15” x 16” x 45”
Full / Double: 15” x 16” x 60”
Queen: 15” x 16” x 67”
King: 15” x 16” x 82”
Cal King: 15” x 16” x 82”
(Dimensions are listed: W x H x L)
Q: How long does it take for my new Voila Mattress to be ready to sleep on?
Your Voila mattress will open up as soon as you remove it from the packaging! It takes about 2-4 hours to return to its full shape, so you can be sleeping on your new mattress by bedtime. We’ve worked with engineers to make sure this process is as seamless as possible.
Q: Why do Voila Mattresses cost more than some other online compressed mattresses?
We’ve put a lot of time and care into constructing your mattress. Our primary focus is on performance materials – that means higher design, longer lasting, and better quality products overall. Our competitors offer foam mattresses, but Voila offers the structure and support of pocket-coils and denser, more resilient foams. We pay attention to detail, so we opted for higher-end fabrics that promote airflow. We manufacture real mattresses that really stand up to the models you would find in a store.
We believe in selling the real thing, and we hope you believe in us too!
Q: Why does the Voila mattress cost so much less than a store bought mattress?
It’s coming directly from the manufacturer so we cut out the middle man.
We don’t need our own trucks – because we use national home delivery companies.