100 Day Comfort Guarantee
The whole process is done with your comfort in mind – we keep it headache free.
Free 100 Night Trial
RELAX ON IT AND GET COMFORTABLE WITH IT!
If you decide you don’t love your new Voila mattress, we offer a 100 Day Comfort Guarantee.
Voila ensures total satisfaction with your mattress purchase with our 100 day comfort guarantee. If you are not completely satisfied we will work with you to arrange a mattress pick up and a prompt refund.
The only requirement is: we ask you to allow yourself to adjust to the mattress for thirty days before you decide to return it. If after 30 days you are not completely happy with the mattress then give us a call and we’ll work with you to get the mattress removed from your home and the purchase price refunded to the original form of payment.
You may exchange your Voila Mattress for another model one time within the 100 Day Comfort Guarantee period. You will be responsible for any difference in price plus the cost of the freight of the new mattress.
COMFORT POLICY (TERMS)
- The Voila 100 Day Comfort Guarantee covers mattresses purchased direct from Voila, on our website or by phone.
- The 100 Day Comfort Guarantee covers the mattresses only.
- You may exchange your Voila Mattress for another model or size one time within the 100 Day Comfort Guarantee period. You will be responsible for any difference in price as well as shipping charges of the new mattress.
- Downgrades in models during the 100 Day Comfort Guarantee will be considered an even exchange.
- Voila Customer Service will be happy to work with you and arrange for the mattress to be picked up by a local charity.
- Refunds will be issued to the original form of payment within 3 weeks after all products have been picked up from the original purchaser.